Terms of service

ZWIM Terms of Service

Last updated: 3 June 2026
Effective date: 3 June 2026

These Terms of Service govern your use of the ZWIM website (zwim.com) and the products and services sold through it. Please read them carefully before placing an order or creating an account.

By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

These Terms apply to products and services sold by ZEN8 Sports Ltd (company number 12662386, 7 Bell Yard, London WC2A 2JR, United Kingdom), trading as ZWIM, and should be read alongside our:

Your statutory rights as a consumer are not affected by these Terms. Where applicable law gives you stronger rights than these Terms, those rights apply.

1. Eligibility

You must be 18 years of age or older to use the ZWIM website, create an account, or purchase ZWIM products and services. By using the website or placing an order, you confirm that you are at least 18 years old.

If you are using the website on behalf of a business or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

2. Your account

Creating an account

To place an order or access certain features, you may need to create a ZWIM account. You agree to provide accurate, complete information when registering and to keep it up to date.

Account security

You are responsible for keeping your password confidential and for all activity that takes place under your account. Tell us immediately at support@zwim.com if you think your account has been accessed without your permission.

Account suspension and termination

We may suspend or close your account if you breach these Terms, use the website in a way that causes harm, or for legal or regulatory reasons. We will give you reasonable notice where we can. If your account is closed, any pending orders will be handled in accordance with our Refund and Returns Policy.

3. Orders and purchasing

Placing an order

Adding items to your cart is not a binding order. A contract between you and ZEN8 Sports Ltd is formed only when we send you an order confirmation email. We reserve the right to decline or cancel an order before confirmation — for example, if an item is out of stock or if we identify a pricing error.

Pricing and VAT

Prices are shown in the currency selected at checkout.

  • UK orders: prices include UK VAT at the applicable rate.
  • EU and EEA orders: prices include VAT at the rate for your destination country, charged via the EU IOSS/OSS scheme.
  • US and other orders: prices are exclusive of any applicable sales tax, import duties, or customs charges. See our Shipping Policy for details.

We may update prices at any time, but the price that applies to your order is the price shown when you place it.

Payment

We accept the payment methods shown at checkout, including credit and debit cards, Apple Pay, Google Pay, Klarna, and Shopify Payments. Payment is processed securely by our payment providers — we do not store your full card details.

4. Subscriptions and recurring billing

Some ZWIM products and services are available on a subscription basis. If you purchase a subscription, the full terms — including billing frequency, auto-renewal, price changes, and how to cancel — are set out in our Purchase Options Cancellation Policy.

In summary:

  • Subscriptions renew automatically at the end of each billing period at the then-current price.
  • You can cancel at any time via your account or by emailing support@zwim.com. Cancellation takes effect at the end of the current billing period.
  • We will give you at least 30 days' notice of any price change.

5. Returns, refunds, and shipping

Our full returns and refund terms are set out in our Refund and Returns Policy. Key points:

  • UK and EU consumers have a 14-day statutory cooling-off right.
  • We also offer a 30-day satisfaction guarantee on most ZWIM-branded hardware.
  • Hardware comes with a 24-month limited warranty against manufacturing defects.

Shipping terms, delivery times, and carrier information are in our Shipping Policy.

6. Hardware, firmware, and software updates

What you get

When you buy ZWIM Smart Paddles or other ZWIM hardware, you own the physical product. You do not own any software embedded in the hardware — that is licensed to you under these Terms and any applicable licence agreement.

Firmware updates

ZWIM may issue firmware updates to your Smart Paddles from time to time, delivered over Bluetooth via the ZWIM app. Updates may improve performance, fix issues, add features, or address security vulnerabilities. Some updates may be required for the hardware to function correctly or safely.

We will notify you of available updates via the app. Where an update is significant, we will tell you what it changes. Your continued use of the hardware after an update is applied confirms your acceptance of any changes it brings.

Hardware support

We aim to provide firmware support for ZWIM Smart Paddles for the expected useful life of the product. We will give you reasonable advance notice if we intend to end firmware support for a product.

The ZWIM app

The ZWIM mobile app is licensed separately under our End User Licence Agreement (EULA). If you use the ZWIM app, the EULA governs your use of it. These Terms cover your use of the website and the physical hardware.

7. Intellectual property

ZWIM's rights

All content on the ZWIM website — including text, images, designs, logos, the ZWIM brand, the Propulsive Watts metric, and all software — is owned by or licensed to ZEN8 Sports Ltd. You may not copy, reproduce, distribute, or use any of it without our prior written permission, other than for personal, non-commercial use (such as sharing a product link).

Your feedback

If you send us feedback, suggestions, or ideas about our products or services, you grant ZEN8 Sports Ltd a perpetual, royalty-free, worldwide licence to use that feedback for any purpose, including improving our products. We may act on your feedback without any obligation to compensate you or keep it confidential.

8. Acceptable use

You agree not to use the ZWIM website to:

  • violate any applicable law or regulation
  • infringe the rights of any third party, including intellectual property rights
  • submit false, misleading, or fraudulent information
  • introduce malware, viruses, or other harmful code
  • attempt to gain unauthorised access to our systems or other users' accounts
  • scrape, harvest, or extract data from the website by automated means
  • use the website in any way that damages, disrupts, or overburdens it

We may suspend or block access to the website for anyone who breaches these rules.

9. Third-party services and links

The ZWIM website and app may contain links to third-party websites or integrate with third-party services (such as heart rate monitors, social platforms, or payment providers). We are not responsible for the content, privacy practices, or terms of those third parties. Connecting a third-party device or service to ZWIM is subject to that third party's terms.

10. Disclaimer of warranties

We try to make sure the website is accurate, up to date, and available, but we cannot guarantee it. The website and the information on it are provided on an "as is" and "as available" basis, without any warranty of any kind, to the fullest extent permitted by law.

Nothing in these Terms limits or excludes any warranty that cannot be excluded under applicable consumer protection law.

11. Limitation of liability

Cap on liability

To the fullest extent permitted by law, our total liability to you in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is limited to the greater of:

  • the total amount you paid us in the 12 months immediately before the event giving rise to the claim, or
  • EUR 100

Excluded losses

We are not liable for any loss of profit, loss of data, loss of goodwill, or any indirect, special, or consequential loss, whether or not we were advised of the possibility of such loss.

What is not limited

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any liability that cannot be limited or excluded under applicable law, including statutory consumer rights

12. Indemnification

If you breach these Terms and that breach causes a loss to ZEN8 Sports Ltd or a claim by a third party against us, you agree to reimburse us for any reasonable costs, damages, and legal fees we incur as a result.

13. Dispute resolution

Step 1 — Contact us first

If you have a complaint or dispute, please email support@zwim.com. We aim to resolve most issues within a few working days. For more complex matters, we will work with you in good faith for up to 30 days to reach a resolution before either party takes any formal steps.

Step 2 — Alternative dispute resolution (EU/EEA consumers)

If you are a consumer in the EU or EEA and we cannot resolve your dispute directly, you may be entitled to refer it to an alternative dispute resolution (ADR) body or to your local European Consumer Centre (ECC-Net). We are not currently required to participate in ADR, but will consider proposals case by case.

Step 3 — Courts

If a dispute cannot be resolved informally, the courts of England and Wales have exclusive jurisdiction, subject to the consumer carve-out below.

14. Governing law

These Terms are governed by the law of England and Wales.

If you are a consumer in the EU or EEA, nothing in these Terms prevents you from bringing a claim in the courts of the country where you live, or from relying on any mandatory consumer protections in your country.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a new effective date. For material changes, we will give you notice — for example by email or by a notice on the website. Your continued use of the website after a change takes effect means you accept the updated Terms.

The version of these Terms that applies to your order is the version in effect when you placed it.

16. Contact

For questions about these Terms:

Email: legal@zwim.com

Post:
ZEN8 Sports Ltd (trading as ZWIM)
7 Bell Yard, London WC2A 2JR
United Kingdom

For support, returns, and order queries: support@zwim.com