Terms of service

Terms of Service

Last updated: 5 May 2026 Effective date: 5 May 2026

These Terms of Service ("Terms") govern your access to and use of the website at zwim.com, our connected hardware products, our mobile and desktop applications, our waitlist, and related services we provide (together, the "Service").

The Service is operated by ZEN8 Sports Ltd (registered in England and Wales, company number 12662386) and its subsidiary ZEN8 Sports Portugal Lda (registered in Portugal). We trade together as ZWIM ("ZWIM", "we", "us", "our").

By accessing the Service, placing an order, or creating an account, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who can use the Service

You must be at least the age of digital consent in your country (16 in the EU and UK by default; lower in some EU member states down to 13). If you are under 18, you must have permission from a parent or guardian.

You must provide accurate information when you sign up or place an order, and keep it up to date.

2. Your account

You are responsible for:

keeping your account credentials confidential,
everything that happens under your account, and
notifying us promptly at support@zwim.com if you suspect unauthorised access.

We may suspend or close your account if you breach these Terms, attempt to defraud us or another customer, or pose a risk to the Service.

3. Acceptable use

You agree not to:

use the Service for any unlawful purpose or in violation of any law,
attempt to gain unauthorised access to our systems, accounts, or networks,
interfere with, disrupt, or impose an unreasonable load on the Service,
reverse engineer, decompile, or extract source code, except where the law expressly allows it,
copy, reproduce, or commercially exploit any part of the Service without our written consent,
use automated systems (scrapers, bots, crawlers) to extract data from the Service, except for accessibility tools or where we expressly permit it,
use the Service to harass, defame, or harm others.

We may investigate suspected violations and cooperate with law enforcement.

4. Waitlist and pre-orders

By joining our waitlist, you agree to receive transactional and (if you opt in) marketing communications about ZWIM. You can unsubscribe from marketing at any time using the link in any email or by emailing privacy@zwim.com.

Joining the waitlist does not guarantee access to products and is not a binding agreement to purchase.

If you place a pre-order, the order is binding only when we accept it (see Section 6). We will tell you the expected dispatch window. We are not liable for routine production or shipping delays beyond this, except as set out in your statutory consumer rights and Section 12.

5. Product information

We aim to keep product information accurate, but we do not warrant that descriptions, images, technical specifications, pricing, or availability are complete, current, or error-free. Specifications and features may change without notice.

If we discover a material error in a price or specification after you have placed an order, we will contact you to confirm whether you want to proceed at the corrected price or cancel the order for a full refund.

Photos and renders are illustrative. The product you receive may differ in minor finish, packaging, or accessory details.

6. Orders and contract formation

Placing an order is an offer by you to buy. Your offer is accepted, and a contract is formed, only when we send you an order-confirmation email confirming dispatch (or, for digital products, confirming activation).

We may decline an order for any lawful reason, including stock issues, suspected fraud, or because we cannot ship to your country.

All sales are made by ZEN8 Sports Ltd (UK) as the seller of record, regardless of the warehouse fulfilling the order.

Prices are shown in the currency selected at checkout. Unless stated otherwise:

For UK and EU orders, prices include applicable VAT at the prevailing rate.
For US and other international orders, taxes and import duties may apply at delivery.

See our Shipping Policy for details.

7. Returns, refunds, and consumer cancellation rights

Your statutory rights as a consumer are not affected by these Terms.

Statutory cancellation right (UK and EU). If you are a consumer in the UK or EU, you have the right to cancel an order within 14 days of receiving the goods, without giving a reason, under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive.

ZWIM 30-day satisfaction guarantee. On top of the statutory right, we offer eligible customers a 30-day satisfaction guarantee on hardware purchased from zwim.com. Full conditions and exclusions are set out in our Refund and Returns Policy.

For defective or non-conforming products, you also have rights under the UK Consumer Rights Act 2015 and the EU Consumer Sales Directive (Directive (EU) 2019/771). These include the right to repair, replacement, or refund.

8. Software, subscriptions, and connected hardware

Some products include or work with software, mobile apps, or online services that may require continuing access.

Software licence. When you buy or activate ZWIM software, we grant you a limited, non-exclusive, non-transferable, revocable licence to use it for personal, non-commercial purposes, subject to these Terms. You may not copy, modify, distribute, sublicence, or commercially exploit the software except as expressly allowed.

Updates. We may update software, firmware, or services to improve performance, security, or features. Some updates are mandatory.

Subscriptions. If you buy a subscription, the subscription terms, billing cycle, and cancellation rules are set out in our Purchase Options Cancellation Policy, our checkout, and any subscription-specific terms presented to you. Subscriptions auto-renew unless you cancel.

Hardware lifecycle. We aim to support connected hardware with software for a reasonable period after purchase, in line with EU and UK product-update obligations. Eventually some features may be retired. We will give you fair notice if a material feature is to be discontinued.

9. Intellectual property

All content on the Service, including text, graphics, logos, images, photos, videos, software, source code, audio, the ZWIM brand, the Propulsive Watts mark, and product designs, is owned by ZEN8 Sports Ltd or its licensors and is protected by intellectual-property laws.

We grant you a limited, personal, non-transferable licence to access and use the Service as intended.

You may not use, reproduce, modify, distribute, publicly perform, or create derivative works from any part of the Service without our prior written consent, except as expressly permitted by law.

If you submit feedback, suggestions, or ideas, you grant us a worldwide, royalty-free, perpetual, irrevocable licence to use them to improve the Service. We will not identify you as the source without your consent.

10. User content

If you post content on the Service (reviews, comments, community posts, photos, videos), you grant us a worldwide, royalty-free, non-exclusive licence to host, store, display, reproduce, adapt, and distribute that content as part of operating and promoting the Service.

You confirm that you own or have the right to share the content and that it does not infringe any third-party rights or break any law.

We may remove content that breaches these Terms or applicable law.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, free of errors, secure, or will meet every requirement.

Nothing in this section removes or limits your statutory rights as a consumer or the warranties we are required to give under applicable law (including the UK Consumer Rights Act 2015 and the EU Consumer Sales Directive).

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence or that of our employees, agents, or subcontractors;
fraud or fraudulent misrepresentation;
breach of your statutory rights as a consumer that cannot lawfully be limited;
product liability under applicable law;
any other liability that cannot lawfully be limited or excluded.

Subject to that:

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data.

Our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, will not exceed the greater of:

(a) the total amount you paid us for the products or services giving rise to the claim in the 12 months before the event giving rise to the claim, or (b) EUR 100.

This cap is the total for all claims combined. Where the law in your country requires a different cap or no cap, that law applies.

13. Indemnification

You agree to indemnify and hold harmless ZEN8 Sports Ltd, ZEN8 Sports Portugal Lda, our affiliates, and our officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of:

your breach of these Terms,
your violation of any law or third-party right,
your misuse of the Service.

This Section 13 does not apply where it would limit your statutory rights as a consumer.

14. Beta and early-access products

From time to time we may offer beta, preview, or early-access products or features. These are provided as is for evaluation purposes. They may have limited functionality, defects, or be discontinued. We may collect additional usage data with your consent to improve them.

Beta and early-access products may be governed by a separate agreement. If there is a conflict between these Terms and that agreement, the separate agreement controls for that product.

15. Suspension and termination

You can stop using the Service at any time. Closing your account does not automatically refund any prepaid amounts unless required by law or our policies.

We can suspend or end your access if:

you breach these Terms or any other applicable policy,
we are required to by law, regulation, or court order,
continued provision presents a security, fraud, or abuse risk.

Where reasonable, we will give you notice before suspending or ending access.

On termination:

the licences we grant you cease,
you must stop using the Service,
sections that by their nature should survive will survive (including IP, indemnification, limitation of liability, governing law, and dispute resolution).

16. Force majeure

Neither party is liable for failure or delay caused by events outside reasonable control, including acts of God, war, civil unrest, pandemic, natural disasters, government action, labour disputes, internet outages, third-party service failures, or supply-chain disruption.

17. Governing law and venue

These Terms are governed by the laws of England and Wales.

Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer override. If you are a consumer based in the EU, the EEA, or the UK, you also benefit from the mandatory consumer protection laws of your country of habitual residence. You can bring proceedings against us either in England and Wales or in the courts of your country of residence, and we may bring proceedings against you only in your country of residence. Nothing in this Section limits these rights.

EU online dispute resolution. Consumers in the EU can use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr. We are not currently obliged to participate in alternative dispute resolution but will consider proposals on a case-by-case basis.

18. Notices

We may give you notice through the Service, by email to the address linked to your account, or by post.

You should send us legal notices to:

legal@zwim.com

or by post to ZEN8 Sports Ltd, 7 Bell Yard, London WC2A 2JR, United Kingdom.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example by email or by a banner on the website) before they take effect. The "Last updated" date at the top shows when we last changed them. Continuing to use the Service after the changes take effect means you accept them.

20. Severability

If any provision of these Terms is found to be unenforceable, the rest remain in full force. The unenforceable provision will be replaced with one that achieves the closest lawful effect.

21. No waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer ours to an affiliate or in connection with a merger, acquisition, restructuring, or sale of assets.

23. Entire agreement

These Terms, together with the Privacy Policy, the Cookie Policy, the Refund and Returns Policy, the Shipping Policy, the Purchase Options Cancellation Policy, and any product-specific terms, form the entire agreement between you and us about the Service.

24. Contact

For questions about these Terms:

Email: legal@zwim.com Customer support: support@zwim.com

ZEN8 Sports Ltd (trading as ZWIM) 7 Bell Yard, London WC2A 2JR United Kingdom